An override applies only to working hours in the same time zone, and its time zone cannot be changed after it is selected.
Checked 2026-10-14
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- Control Hub business hours
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-14
- Checked
- 2026-10-14
Sources
- Set up business hours for Webex Contact Center — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Manage overrides > Create an override (time zone setting)
Cite this note
APA
WarmTransfer. (2026, October 14). The values the Business Hours activity Status variable can take: source note wxcc-status-variable-values-override-tz-must-match. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-status-variable-values-override-tz-must-match
BibTeX
@misc{warmtransfer-claim-wxcc-status-variable-values-override-tz-must-match,
title = {The values the Business Hours activity Status variable can take: source note wxcc-status-variable-values-override-tz-must-match},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-status-variable-values-override-tz-must-match},
note = {Source note wxcc-status-variable-values-override-tz-must-match, checked 2026-10-14}
}