Shifts in one working-hours entity cannot have overlapping time ranges, but a day can hold several shifts that do not overlap.
Checked 2026-09-23
You can't create shifts with overlapping time range.
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- business-hours
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-23
- Checked
- 2026-09-23
Sources
- Set up business hours for Webex Contact Center — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Create working hours procedure; Define shifts step note
Cite this note
APA
WarmTransfer. (2026, September 23). Webex Contact Center business hours overrides and holiday lists: source note webex-cc-business-hours-holidays-no-overlap-shifts. WarmTransfer. https://warmtransfer.net/knowledge/claims/webex-cc-business-hours-holidays-no-overlap-shifts
BibTeX
@misc{warmtransfer-claim-webex-cc-business-hours-holidays-no-overlap-shifts,
title = {Webex Contact Center business hours overrides and holiday lists: source note webex-cc-business-hours-holidays-no-overlap-shifts},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/webex-cc-business-hours-holidays-no-overlap-shifts},
note = {Source note webex-cc-business-hours-holidays-no-overlap-shifts, checked 2026-09-23}
}