Source note · Contact center business continuity
Webex Contact Center business hours include overrides, which define exceptions to regular shifts or working hours and can recur; when holiday lists or overrides conflict on the same day, the higher-priority item takes precedence.
Checked 2026-09-30
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- business hours
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Set up business hours for Webex Contact Center — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Sections on Overrides and on priority of holiday lists and overrides (headings not returned verbatim)
Cite this note
APA
WarmTransfer. (2026, September 30). Contact center business continuity: source note contact-center-business-continuity-wxcc-bh-overrides. WarmTransfer. https://warmtransfer.net/knowledge/claims/contact-center-business-continuity-wxcc-bh-overrides
BibTeX
@misc{warmtransfer-claim-contact-center-business-continuity-wxcc-bh-overrides,
title = {Contact center business continuity: source note contact-center-business-continuity-wxcc-bh-overrides},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/contact-center-business-continuity-wxcc-bh-overrides},
note = {Source note contact-center-business-continuity-wxcc-bh-overrides, checked 2026-09-30}
}