When items in the same entity conflict on the same day, the higher-priority item takes precedence, and admins set priority order by drag and drop.
Checked 2026-09-23
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- business-hours
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-23
- Checked
- 2026-09-23
Sources
- Set up business hours for Webex Contact Center — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Priority section (same-day conflicts) of the holiday list and override procedures
Cite this note
APA
WarmTransfer. (2026, September 23). Webex Contact Center business hours overrides and holiday lists: source note webex-cc-business-hours-holidays-priority-order. WarmTransfer. https://warmtransfer.net/knowledge/claims/webex-cc-business-hours-holidays-priority-order
BibTeX
@misc{warmtransfer-claim-webex-cc-business-hours-holidays-priority-order,
title = {Webex Contact Center business hours overrides and holiday lists: source note webex-cc-business-hours-holidays-priority-order},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/webex-cc-business-hours-holidays-priority-order},
note = {Source note webex-cc-business-hours-holidays-priority-order, checked 2026-09-23}
}