In Cisco's example, a priority-1 holiday from 2:00 PM to 4:00 PM on the same day as an all-day priority-2 holiday wins only during its window; the all-day entry applies before and after it.
Checked 2026-09-23
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- business-hours
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-23
- Checked
- 2026-09-23
Sources
- Set up business hours for Webex Contact Center — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Priority section; worked example table
Cite this note
APA
WarmTransfer. (2026, September 23). Webex Contact Center business hours overrides and holiday lists: source note webex-cc-business-hours-holidays-priority-example. WarmTransfer. https://warmtransfer.net/knowledge/claims/webex-cc-business-hours-holidays-priority-example
BibTeX
@misc{warmtransfer-claim-webex-cc-business-hours-holidays-priority-example,
title = {Webex Contact Center business hours overrides and holiday lists: source note webex-cc-business-hours-holidays-priority-example},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/webex-cc-business-hours-holidays-priority-example},
note = {Source note webex-cc-business-hours-holidays-priority-example, checked 2026-09-23}
}