Claim record · Webex Contact Center holiday and emergency routing overrides
Cisco does not state what happens when a holiday list and an override apply to the same day; the published priority ranking covers clashes within 1 type only.
fact · verified 2026-09-05
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- routing
- Deployment
- cloud
- Region
- not restricted
- Release range
- current as of 2026-09-05
- Status
- fact
- Confidence
- 0.90
- Verified
- 2026-09-05
Sources
- Set up business hours for Webex Contact Center — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Same Day Priority Interactions
Cite this claim
APA
WarmTransfer. (2026, September 5). Webex Contact Center holiday and emergency routing overrides: claim bizhours-cross-type-precedence-unstated. WarmTransfer. https://warmtransfer.net/knowledge/claims/bizhours-cross-type-precedence-unstated
BibTeX
@misc{warmtransfer-claim-bizhours-cross-type-precedence-unstated,
title = {Webex Contact Center holiday and emergency routing overrides: claim bizhours-cross-type-precedence-unstated},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/bizhours-cross-type-precedence-unstated},
note = {Claim bizhours-cross-type-precedence-unstated, verified 2026-09-05}
}