What's New in Webex Contact Center

Publisher

Cisco Systems (Webex Help Center)

URL

https://help.webex.com/en-US/article/preview/a1gx3h/What's-New-in-Webex-Contact-Center

Published

2024-06-27

Updated

unknown

Accessed

2026-09-24

HTTP status

200

License

Cisco website terms of use; no-redistribution; short excerpts and locators only

Source notes citing this source

• Cisco's release notes dated February 13, 2023 announce an upgrade path from Webex Contact Center 1.0 vPOP tenants to the Next Generation platform that keeps a vPOP-based voice option. in context
• Cisco's release notes for the August 1, 2023 Canada data center launch state that Canadian customers can connect through Webex Calling or through SIP trunk access to dedicated VPOPs based in Canada. in context
• Cisco's release notes dated February 28, 2023 state that customers using Voice POP Bridge telephony on the Classic platform can upgrade to the Next Generation platform. in context
• Cisco's release notes state that phase one of the global Real Time Media Service (RTMS) rollout included support for Voice POP-based PSTN connectivity options. in context
• Cisco's release notes dated August 1, 2023 announce Webex Calling support on the Next Generation media platform (RTMS) for the Japan, Australia, US and Canada data centers, for new customers in those regions. in context
• Cisco's release notes dated October 17, 2023 extend Webex Calling support on the RTMS Next Generation media platform to new customers in the Singapore region. in context
• Cisco's release notes dated September 6, 2023 extend Webex Calling support on the RTMS Next Generation media platform to new customers in regions served by the UK and EU data centers. in context
• Cisco's release notes dated May 16, 2024 introduce WebRTC support for the Agent Desktop on the Next Generation Media Platform (RTMS). in context
• Cisco's release notes dated April 11, 2023 state that customers who buy Webex Contact Center PSTN as part of their subscription can onboard to the Next Generation platform. in context

Cite this source record

APA

WarmTransfer. (2024, June 27). What's New in Webex Contact Center. WarmTransfer. https://warmtransfer.net/knowledge/sources/cisco-help-a1gx3h-whats-new-wxcc-preview

BibTeX

@misc{warmtransfer-cisco-help-a1gx3h-whats-new-wxcc-preview,
  title  = {What's New in Webex Contact Center},
  author = {{WarmTransfer}},
  year   = {2024},
  url    = {https://warmtransfer.net/knowledge/sources/cisco-help-a1gx3h-whats-new-wxcc-preview},
  note   = {Cisco Systems (Webex Help Center), accessed 2026-09-24}
}