The Business Hours activity lets one flow per entry point handle both operational and non-operational hours.

Checked 2026-09-25

Vendor
Cisco
Product
Webex Contact Center
Subsystem
flow-designer
Deployment
multi-tenant
Region
not restricted
Release range
introduced 2023-02-07; current as of 2026-09-25
Checked
2026-09-25

Sources

Cite this note

APA

WarmTransfer. (2026, September 25). Building a first Webex Contact Center flow: source note wxcc-first-flow-setup-bh-activity-single-flow. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-first-flow-setup-bh-activity-single-flow

BibTeX

@misc{warmtransfer-claim-wxcc-first-flow-setup-bh-activity-single-flow,
  title  = {Building a first Webex Contact Center flow: source note wxcc-first-flow-setup-bh-activity-single-flow},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/claims/wxcc-first-flow-setup-bh-activity-single-flow},
  note   = {Source note wxcc-first-flow-setup-bh-activity-single-flow, checked 2026-09-25}
}

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