Cisco's release notes dated February 13, 2023 announce an upgrade path from Webex Contact Center 1.0 vPOP tenants to the Next Generation platform that keeps a vPOP-based voice option.
Checked 2026-09-24
The upgrade allows customers to use vPOP based voice option for Next Generation platform.
- Vendor
- Cisco
- Product
- Webex Contact Center 1.0
- Subsystem
- platform upgrade
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- from 2023-02-13
- Checked
- 2026-09-24
Sources
- What's New in Webex Contact Center — Cisco Systems (Webex Help Center) · tier 2 current vendor documentation · February 13, 2023 > Upgrade Webex Contact Center 1.0 vPOP to Next Generation platform
Cite this note
APA
WarmTransfer. (2026, September 24). Voice POP bridge telephony lifecycle in Webex Contact Center: source note webex-cc-vpop-lifecycle-1-0-vpop-to-nextgen. WarmTransfer. https://warmtransfer.net/knowledge/claims/webex-cc-vpop-lifecycle-1-0-vpop-to-nextgen
BibTeX
@misc{warmtransfer-claim-webex-cc-vpop-lifecycle-1-0-vpop-to-nextgen,
title = {Voice POP bridge telephony lifecycle in Webex Contact Center: source note webex-cc-vpop-lifecycle-1-0-vpop-to-nextgen},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/webex-cc-vpop-lifecycle-1-0-vpop-to-nextgen},
note = {Source note webex-cc-vpop-lifecycle-1-0-vpop-to-nextgen, checked 2026-09-24}
}