Configuration Guide for Cisco Unified Customer Voice Portal, Release 15.0(1) - Unified CVP Call Flow Models

Publisher

Cisco Systems

URL

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/customer_voice_portal/15-0-1/configuration/guide/ccvp_b_1501-configuration-guide-for-cisco-customer-voice-portal-release/unified_cvp_call_flow_models.html

Published

2025-12-12

Updated

unknown

Accessed

2026-09-24

HTTP status

200

License

Cisco documentation; all rights reserved; no-redistribution; short excerpts and locators only

Source notes citing this source

• In the Call Director call flow model, VRU scripts and transfer to a VRU leg are not available; CVP provides VoIP call routing only. in context
• If Unified ICME queues calls in a Call Director deployment, the customer must provide their own Service Control VRU. in context
• The Comprehensive call flow model is used where Unified CVP acts as a switch, or is deployed at the Network Application Manager (NAM) to act as a switch. in context
• In the Comprehensive model a call has a switch leg, where the gateway provides TDM-to-VoIP conversion and call switching, and a VRU leg, where Cisco VVB provides VRU voice treatment. in context
• The Comprehensive call flow model uses a single Type 10 Network VRU that serves both the switch leg and the VRU leg. in context
• The Unified CVP 15.0(1) Configuration Guide describes five call flow models: Standalone, Comprehensive, Comprehensive for pre-routed calls, Call Director, and VRU-Only with NIC routing. in context
• The Standalone (VXML Server) call flow model needs only the VXML Server, Call Studio and a gateway, unless reporting is used, which also requires a Call Server and a Reporting Server. in context
• A standalone VXML application can optionally look up routing data in Unified ICME by using the ReqICMLabel element as a decision element in the Call Studio script. in context

Cite this source record

APA

WarmTransfer. (2025, December 12). Configuration Guide for Cisco Unified Customer Voice Portal, Release 15.0(1) - Unified CVP Call Flow Models. WarmTransfer. https://warmtransfer.net/knowledge/sources/cisco-cvp-1501-config-call-flow-models

BibTeX

@misc{warmtransfer-cisco-cvp-1501-config-call-flow-models,
  title  = {Configuration Guide for Cisco Unified Customer Voice Portal, Release 15.0(1) - Unified CVP Call Flow Models},
  author = {{WarmTransfer}},
  year   = {2025},
  url    = {https://warmtransfer.net/knowledge/sources/cisco-cvp-1501-config-call-flow-models},
  note   = {Cisco Systems, accessed 2026-09-24}
}