Source note · Cisco Customer Voice Portal
If Unified ICME queues calls in a Call Director deployment, the customer must provide their own Service Control VRU.
Checked 2026-09-24
Provide your own Service Control VRU, if you are using Unified ICME to queue calls.
- Vendor
- Cisco
- Product
- Unified Customer Voice Portal
- Subsystem
- call director call flow
- Deployment
- on-premises
- Region
- not restricted
- Release range
- 15.0(1)
- Checked
- 2026-09-24
Sources
- Configuration Guide for Cisco Unified Customer Voice Portal, Release 15.0(1) - Unified CVP Call Flow Models — Cisco Systems · tier 2 current vendor documentation · Call Director Call Flow Model section
Cite this note
APA
WarmTransfer. (2026, September 24). Cisco Customer Voice Portal: source note cisco-cvp-call-director-own-vru. WarmTransfer. https://warmtransfer.net/knowledge/claims/cisco-cvp-call-director-own-vru
BibTeX
@misc{warmtransfer-claim-cisco-cvp-call-director-own-vru,
title = {Cisco Customer Voice Portal: source note cisco-cvp-call-director-own-vru},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/cisco-cvp-call-director-own-vru},
note = {Source note cisco-cvp-call-director-own-vru, checked 2026-09-24}
}