Source note · UCCE to Webex Contact Center
Unified CVP documentation allows calls to be transferred from ingress to a VRU, to Unified CCE or to a customer-provided ACD or agent, and back again.
Checked 2026-09-30
Calls might be transferred multiple times, from Ingress, to customer-provided VRU, to either Unified CCE or customer-provided ACD or agent, and back again.
- Vendor
- Cisco
- Product
- Unified Customer Voice Portal
- Subsystem
- call flow models
- Deployment
- on-premises
- Region
- not restricted
- Release range
- 15.0(1)
- Checked
- 2026-09-30
Sources
- Configuration Guide for Cisco Unified Customer Voice Portal, Release 15.0(1) - Unified CVP Call Flow Models — Cisco Systems · tier 2 current vendor documentation · call flow models chapter; transfer description
Cite this note
APA
WarmTransfer. (2026, September 30). UCCE to Webex Contact Center: source note ucce-to-webex-contact-center-cvp-external-acd. WarmTransfer. https://warmtransfer.net/knowledge/claims/ucce-to-webex-contact-center-cvp-external-acd
BibTeX
@misc{warmtransfer-claim-ucce-to-webex-contact-center-cvp-external-acd,
title = {UCCE to Webex Contact Center: source note ucce-to-webex-contact-center-cvp-external-acd},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/ucce-to-webex-contact-center-cvp-external-acd},
note = {Source note ucce-to-webex-contact-center-cvp-external-acd, checked 2026-09-30}
}