Source note · Setting up a CVP comprehensive call flow in UCCE
The Comprehensive procedure has the routing script, built in ICM Script Editor, use the SendToVRU node to connect the call to the Network VRU.
Checked 2026-09-30
- Vendor
- Cisco
- Product
- Unified Contact Center Enterprise
- Subsystem
- Script Editor
- Deployment
- on-premises
- Region
- not restricted
- Release range
- 15.0(1)
- Checked
- 2026-09-30
Sources
- Configuration Guide for Cisco Unified Customer Voice Portal, Release 15.0(1) - Unified CVP Call Flow Models — Cisco Systems · tier 2 current vendor documentation · Comprehensive Call Flow Model for ICME and ICMH, task list, step 'Create a routing script that handles the incoming call'
Cite this note
APA
WarmTransfer. (2026, September 30). Setting up a CVP comprehensive call flow in UCCE: source note cvp-comprehensive-call-flow-setup-script-sendtovru. WarmTransfer. https://warmtransfer.net/knowledge/claims/cvp-comprehensive-call-flow-setup-script-sendtovru
BibTeX
@misc{warmtransfer-claim-cvp-comprehensive-call-flow-setup-script-sendtovru,
title = {Setting up a CVP comprehensive call flow in UCCE: source note cvp-comprehensive-call-flow-setup-script-sendtovru},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/cvp-comprehensive-call-flow-setup-script-sendtovru},
note = {Source note cvp-comprehensive-call-flow-setup-script-sendtovru, checked 2026-09-30}
}