Create a routing profile in Connect Customer to link queues to agents

Publisher

Amazon Web Services

URL

https://docs.aws.amazon.com/connect/latest/adminguide/routing-profiles.html

Published

unknown

Updated

unknown

Accessed

2026-09-07

HTTP status

200

License

Proprietary. (c) Amazon Web Services Inc. AWS Site Terms. No license notice printed in the fetched body.; no-redistribution; short excerpts and locators only

Claims citing this source

• If a contact's workload type does not match any workload-type row in the routing profile, the contact stays in queue indefinitely. fact in context
• Workload type concurrency permits up to five workload types per channel in a single routing profile, the sum of their concurrency values may not exceed the channel maximum concurrency limit of 10, and workload-type and channel-level concurrency are mutually exclusive for a given channel. fact in context

Cite this source record

APA

WarmTransfer. (2026, September 7). Create a routing profile in Connect Customer to link queues to agents. WarmTransfer. https://warmtransfer.net/knowledge/sources/aws-connect-routing-profiles

BibTeX

@misc{warmtransfer-aws-connect-routing-profiles,
  title  = {Create a routing profile in Connect Customer to link queues to agents},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/aws-connect-routing-profiles},
  note   = {Amazon Web Services, accessed 2026-09-07}
}