Source note · Setting up an Amazon Connect instance
The channel set for a queue in a routing profile must also be enabled in the profile's Channel Settings, otherwise contacts from that channel will not be routed to agents.
Checked 2026-09-30
- Vendor
- Amazon Web Services
- Product
- Amazon Connect Customer
- Subsystem
- routing profiles
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Create a routing profile in Connect Customer to link queues to agents — Amazon Web Services · tier 2 current vendor documentation · Queues table, Channels row
Cite this note
APA
WarmTransfer. (2026, September 30). Setting up an Amazon Connect instance: source note amazon-connect-instance-setup-rp-channel-mismatch. WarmTransfer. https://warmtransfer.net/knowledge/claims/amazon-connect-instance-setup-rp-channel-mismatch
BibTeX
@misc{warmtransfer-claim-amazon-connect-instance-setup-rp-channel-mismatch,
title = {Setting up an Amazon Connect instance: source note amazon-connect-instance-setup-rp-channel-mismatch},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/amazon-connect-instance-setup-rp-channel-mismatch},
note = {Source note amazon-connect-instance-setup-rp-channel-mismatch, checked 2026-09-30}
}