Source note · Omnichannel routing and channel capacity
In an Amazon Connect routing profile, Maximum contacts per agent for the chat, task and email channels can be set up to 10 simultaneous contacts per channel.
Checked 2026-09-30
For chat, task, and email channels, specify how many contacts that an agent can handle simultaneously, up to 10.
- Vendor
- Amazon Web Services
- Product
- Amazon Connect
- Subsystem
- routing profiles
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Create a routing profile in Connect Customer to link queues to agents — Amazon Web Services · tier 2 current vendor documentation · To create a routing profile, step 3, Channel Settings table, row 'Maximum contacts per agent'
Cite this note
APA
WarmTransfer. (2026, September 30). Omnichannel routing and channel capacity: source note omnichannel-routing-concepts-aws-max-contacts-10. WarmTransfer. https://warmtransfer.net/knowledge/claims/omnichannel-routing-concepts-aws-max-contacts-10
BibTeX
@misc{warmtransfer-claim-omnichannel-routing-concepts-aws-max-contacts-10,
title = {Omnichannel routing and channel capacity: source note omnichannel-routing-concepts-aws-max-contacts-10},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/omnichannel-routing-concepts-aws-max-contacts-10},
note = {Source note omnichannel-routing-concepts-aws-max-contacts-10, checked 2026-09-30}
}