Source note · Omnichannel routing and channel capacity
An Amazon Connect routing profile specifies which channels (voice, chat, task and email) are routed to its agents and whether channels are allowed concurrently.
Checked 2026-09-30
- Vendor
- Amazon Web Services
- Product
- Amazon Connect
- Subsystem
- routing profiles
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Create a routing profile in Connect Customer to link queues to agents — Amazon Web Services · tier 2 current vendor documentation · introduction, bullet 'Channels'
Cite this note
APA
WarmTransfer. (2026, September 30). Omnichannel routing and channel capacity: source note omnichannel-routing-concepts-aws-profile-channels. WarmTransfer. https://warmtransfer.net/knowledge/claims/omnichannel-routing-concepts-aws-profile-channels
BibTeX
@misc{warmtransfer-claim-omnichannel-routing-concepts-aws-profile-channels,
title = {Omnichannel routing and channel capacity: source note omnichannel-routing-concepts-aws-profile-channels},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/omnichannel-routing-concepts-aws-profile-channels},
note = {Source note omnichannel-routing-concepts-aws-profile-channels, checked 2026-09-30}
}