Source note · Omnichannel routing and channel capacity
For the Amazon Connect email channel, Maximum contacts per agent sets how many emails an agent can receive, and the agent can initiate twice that number of outbound emails.
Checked 2026-09-30
- Vendor
- Amazon Web Services
- Product
- Amazon Connect
- Subsystem
- routing profiles
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Create a routing profile in Connect Customer to link queues to agents — Amazon Web Services · tier 2 current vendor documentation · Channel Settings table, row 'Maximum contacts per agent', second paragraph
Cite this note
APA
WarmTransfer. (2026, September 30). Omnichannel routing and channel capacity: source note omnichannel-routing-concepts-aws-email-outbound-2x. WarmTransfer. https://warmtransfer.net/knowledge/claims/omnichannel-routing-concepts-aws-email-outbound-2x
BibTeX
@misc{warmtransfer-claim-omnichannel-routing-concepts-aws-email-outbound-2x,
title = {Omnichannel routing and channel capacity: source note omnichannel-routing-concepts-aws-email-outbound-2x},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/omnichannel-routing-concepts-aws-email-outbound-2x},
note = {Source note omnichannel-routing-concepts-aws-email-outbound-2x, checked 2026-09-30}
}