Source note · Omnichannel routing and channel capacity
In an Amazon Connect routing profile, a channel selected on a queue entry must also be enabled in Channel Settings; otherwise contacts from that channel are not routed to the agents.
Checked 2026-09-30
- Vendor
- Amazon Web Services
- Product
- Amazon Connect
- Subsystem
- routing profiles
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Create a routing profile in Connect Customer to link queues to agents — Amazon Web Services · tier 2 current vendor documentation · Queues table, row 'Channels'
Cite this note
APA
WarmTransfer. (2026, September 30). Omnichannel routing and channel capacity: source note omnichannel-routing-concepts-aws-queue-chan-match. WarmTransfer. https://warmtransfer.net/knowledge/claims/omnichannel-routing-concepts-aws-queue-chan-match
BibTeX
@misc{warmtransfer-claim-omnichannel-routing-concepts-aws-queue-chan-match,
title = {Omnichannel routing and channel capacity: source note omnichannel-routing-concepts-aws-queue-chan-match},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/omnichannel-routing-concepts-aws-queue-chan-match},
note = {Source note omnichannel-routing-concepts-aws-queue-chan-match, checked 2026-09-30}
}