Source note · Amazon Connect contact flows and routing profiles
Workload type concurrency permits up to five workload types per channel in a single routing profile, the sum of their concurrency values may not exceed the channel maximum concurrency limit of 10, and workload-type and channel-level concurrency are mutually exclusive for a given channel.
Checked 2026-09-07
- Vendor
- Amazon Web Services
- Product
- Amazon Connect Customer
- Subsystem
- routing-profiles
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-07
- Checked
- 2026-09-07
Sources
- Create a routing profile in Connect Customer to link queues to agents — Amazon Web Services · tier 2 current vendor documentation · Step 4 Configure workload type concurrency, the Rules and validations list
Cite this note
APA
WarmTransfer. (2026, September 7). Amazon Connect contact flows and routing profiles: source note amazon-connect-flows-workload-type-rules. WarmTransfer. https://warmtransfer.net/knowledge/claims/amazon-connect-flows-workload-type-rules
BibTeX
@misc{warmtransfer-claim-amazon-connect-flows-workload-type-rules,
title = {Amazon Connect contact flows and routing profiles: source note amazon-connect-flows-workload-type-rules},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/amazon-connect-flows-workload-type-rules},
note = {Source note amazon-connect-flows-workload-type-rules, checked 2026-09-07}
}