Guided Campaign Builder - Amazon Connect Customer

Publisher

Amazon Web Services

URL

https://docs.aws.amazon.com/connect/latest/adminguide/guided-campaign-builder.html

Published

unknown

Updated

unknown

Accessed

2026-09-25

HTTP status

200

License

copyright AWS; no-redistribution; short excerpts and locators only

Source notes citing this source

• Because the Amazon Connect measurement window tops out at 24 hours, the in-product control cannot directly express the 30-day measurement used by the FCC and FTC abandonment rules; a 30-day rate has to be tracked another way, although a daily cap below 3 percent is more conservative. inferred in context
• Amazon Connect predictive campaigns can enable abandonment controls; when the target abandonment rate is reached, the dialer switches to progressive dialing to bring the rate back below the threshold. in context
• Amazon Connect lets the abandonment timer start at greeting start, greeting end, or (only with call classification disabled) connection to the system, and the connection threshold sets how many seconds unconnected count as abandoned, with a minimum of 1 second. in context
• Amazon Connect outbound campaigns support per-recipient communication limits per campaign and instance-wide total communication limits, and a campaign flagged Ignore total limits bypasses the instance limits and does not count toward them. in context
• In Amazon Connect predictive pacing controls, the maximum ring time for unanswered calls accepts 15 to 60 seconds. in context
• If no active communication time is set on an Amazon Connect outbound campaign, communications are attempted as soon as the campaign is published. in context
• With the recipient's local time zone option, Amazon Connect infers the time zone from the profile address or the phone number's area code and drops recipients whose time zone cannot be determined; postal-code detection also needs Address.Country. in context
• The Amazon Connect abandonment-rate measurement window accepts values from 1 to 24 hours. in context

Cite this source record

APA

WarmTransfer. (2026, September 25). Guided Campaign Builder - Amazon Connect Customer. WarmTransfer. https://warmtransfer.net/knowledge/sources/aws-connect-guided-campaign-builder

BibTeX

@misc{warmtransfer-aws-connect-guided-campaign-builder,
  title  = {Guided Campaign Builder - Amazon Connect Customer},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/aws-connect-guided-campaign-builder},
  note   = {Amazon Web Services, accessed 2026-09-25}
}