Source note · Outbound callback and dialer compliance
Amazon Connect predictive campaigns can enable abandonment controls; when the target abandonment rate is reached, the dialer switches to progressive dialing to bring the rate back below the threshold.
Checked 2026-09-25
- Vendor
- Amazon Web Services
- Product
- Amazon Connect outbound campaigns
- Subsystem
- call abandonment
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-25
- Checked
- 2026-09-25
Sources
- Guided Campaign Builder - Amazon Connect Customer — Amazon Web Services · tier 2 current vendor documentation · Agent Assisted Voice tab, abandonment controls (Target abandonment rate)
Cite this note
APA
WarmTransfer. (2026, September 25). Outbound callback and dialer compliance: source note contact-center-callback-compliance-aws-abandon-controls. WarmTransfer. https://warmtransfer.net/knowledge/claims/contact-center-callback-compliance-aws-abandon-controls
BibTeX
@misc{warmtransfer-claim-contact-center-callback-compliance-aws-abandon-controls,
title = {Outbound callback and dialer compliance: source note contact-center-callback-compliance-aws-abandon-controls},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/contact-center-callback-compliance-aws-abandon-controls},
note = {Source note contact-center-callback-compliance-aws-abandon-controls, checked 2026-09-25}
}