Source note · Outbound callback and dialer compliance
With the recipient's local time zone option, Amazon Connect infers the time zone from the profile address or the phone number's area code and drops recipients whose time zone cannot be determined; postal-code detection also needs Address.Country.
Checked 2026-09-25
- Vendor
- Amazon Web Services
- Product
- Amazon Connect outbound campaigns
- Subsystem
- calling hours
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-25
- Checked
- 2026-09-25
Sources
- Guided Campaign Builder - Amazon Connect Customer — Amazon Web Services · tier 2 current vendor documentation · Communication Time > Time zone
Cite this note
APA
WarmTransfer. (2026, September 25). Outbound callback and dialer compliance: source note contact-center-callback-compliance-aws-tz-dropped. WarmTransfer. https://warmtransfer.net/knowledge/claims/contact-center-callback-compliance-aws-tz-dropped
BibTeX
@misc{warmtransfer-claim-contact-center-callback-compliance-aws-tz-dropped,
title = {Outbound callback and dialer compliance: source note contact-center-callback-compliance-aws-tz-dropped},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/contact-center-callback-compliance-aws-tz-dropped},
note = {Source note contact-center-callback-compliance-aws-tz-dropped, checked 2026-09-25}
}