Source note · Outbound callback and dialer compliance
Because the Amazon Connect measurement window tops out at 24 hours, the in-product control cannot directly express the 30-day measurement used by the FCC and FTC abandonment rules; a 30-day rate has to be tracked another way, although a daily cap below 3 percent is more conservative.
inferred · Checked 2026-09-25
- Vendor
- Amazon Web Services
- Product
- Amazon Connect outbound campaigns
- Subsystem
- call abandonment
- Deployment
- multi-tenant
- Region
- us
- Release range
- current as of 2026-09-25
- Status
- inferred
- Checked
- 2026-09-25
Sources
- Guided Campaign Builder - Amazon Connect Customer — Amazon Web Services · tier 2 current vendor documentation · abandonment controls (Measurement window) compared with 47 CFR 64.1200(a)(7) and 16 CFR 310.4(b)(4)(i)
Cite this note
APA
WarmTransfer. (2026, September 25). Outbound callback and dialer compliance: source note contact-center-callback-compliance-aws-30day-gap. WarmTransfer. https://warmtransfer.net/knowledge/claims/contact-center-callback-compliance-aws-30day-gap
BibTeX
@misc{warmtransfer-claim-contact-center-callback-compliance-aws-30day-gap,
title = {Outbound callback and dialer compliance: source note contact-center-callback-compliance-aws-30day-gap},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/contact-center-callback-compliance-aws-30day-gap},
note = {Source note contact-center-callback-compliance-aws-30day-gap, checked 2026-09-25}
}