Source note · Outbound callback and dialer compliance
Amazon Connect lets the abandonment timer start at greeting start, greeting end, or (only with call classification disabled) connection to the system, and the connection threshold sets how many seconds unconnected count as abandoned, with a minimum of 1 second.
Checked 2026-09-25
- Vendor
- Amazon Web Services
- Product
- Amazon Connect outbound campaigns
- Subsystem
- call abandonment
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-25
- Checked
- 2026-09-25
Sources
- Guided Campaign Builder - Amazon Connect Customer — Amazon Web Services · tier 2 current vendor documentation · abandonment controls (Abandonment time start point; Connection threshold)
Cite this note
APA
WarmTransfer. (2026, September 25). Outbound callback and dialer compliance: source note contact-center-callback-compliance-aws-abandon-start. WarmTransfer. https://warmtransfer.net/knowledge/claims/contact-center-callback-compliance-aws-abandon-start
BibTeX
@misc{warmtransfer-claim-contact-center-callback-compliance-aws-abandon-start,
title = {Outbound callback and dialer compliance: source note contact-center-callback-compliance-aws-abandon-start},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/contact-center-callback-compliance-aws-abandon-start},
note = {Source note contact-center-callback-compliance-aws-abandon-start, checked 2026-09-25}
}