Connect Customer

Publisher

Amazon Web Services

URL

https://docs.aws.amazon.com/connect/latest/adminguide/enable-nextgeneration-amazonconnect.html

Published

unknown

Updated

unknown

Accessed

2026-09-25

HTTP status

200

License

AWS Site Terms; copyright Amazon Web Services; no-redistribution; short excerpts and locators only

Source notes citing this source

• Third-party STT and TTS model support is listed among features available only in Connect Customer and not in Connect Customer Basic; switching an instance to Customer Basic can cause runtime errors in flows that use such features. in context
• AWS lists end-customer self-service (agentic voice and agentic chat powered by AI agents) and generative speech, including third-party STT/TTS configuration, as capabilities included with Connect Customer. in context
• All newly created Amazon Connect instances are Connect Customer instances; older instances may need to be updated to Connect Customer from the instance's Connect Customer page in the AWS console. in context

Cite this source record

APA

WarmTransfer. (2026, September 25). Connect Customer. WarmTransfer. https://warmtransfer.net/knowledge/sources/aws-connect-customer-vs-basic

BibTeX

@misc{warmtransfer-aws-connect-customer-vs-basic,
  title  = {Connect Customer},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/aws-connect-customer-vs-basic},
  note   = {Amazon Web Services, accessed 2026-09-25}
}