Agentic voice, AI agent observability and AI agent performance evaluations are listed as available only in Connect Customer and not in Customer Basic.
Checked 2026-10-01
- Vendor
- Amazon Web Services
- Product
- Amazon Connect
- Subsystem
- pricing modes
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-01
- Checked
- 2026-10-01
Sources
- Connect Customer — Amazon Web Services · tier 2 current vendor documentation · Features only available in Connect Customer
Cite this note
APA
WarmTransfer. (2026, October 1). Setting up Amazon Q in Connect for agent assist and self-service: source note amazon-connect-q-setup-agentic-voice-cc-only. WarmTransfer. https://warmtransfer.net/knowledge/claims/amazon-connect-q-setup-agentic-voice-cc-only
BibTeX
@misc{warmtransfer-claim-amazon-connect-q-setup-agentic-voice-cc-only,
title = {Setting up Amazon Q in Connect for agent assist and self-service: source note amazon-connect-q-setup-agentic-voice-cc-only},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/amazon-connect-q-setup-agentic-voice-cc-only},
note = {Source note amazon-connect-q-setup-agentic-voice-cc-only, checked 2026-10-01}
}