Source note · Amazon Lex bots in Amazon Connect
Third-party STT and TTS model support is listed among features available only in Connect Customer and not in Connect Customer Basic; switching an instance to Customer Basic can cause runtime errors in flows that use such features.
Checked 2026-09-25
- Vendor
- AWS
- Product
- Amazon Connect
- Subsystem
- editions
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-25
- Checked
- 2026-09-25
Sources
- Connect Customer — Amazon Web Services · tier 2 current vendor documentation · sections 'Features only available in Connect Customer' (Agentic voice bullets) and 'How to switch to Customer Basic' Warning
Cite this note
APA
WarmTransfer. (2026, September 25). Amazon Lex bots in Amazon Connect: source note amazon-connect-lex-bots-3p-speech-customer-only. WarmTransfer. https://warmtransfer.net/knowledge/claims/amazon-connect-lex-bots-3p-speech-customer-only
BibTeX
@misc{warmtransfer-claim-amazon-connect-lex-bots-3p-speech-customer-only,
title = {Amazon Lex bots in Amazon Connect: source note amazon-connect-lex-bots-3p-speech-customer-only},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/amazon-connect-lex-bots-3p-speech-customer-only},
note = {Source note amazon-connect-lex-bots-3p-speech-customer-only, checked 2026-09-25}
}