All new Amazon Connect instances are Connect Customer instances, and an older instance can be updated by choosing Enable in the Connect Customer pane of the instance's console page.
Checked 2026-10-01
- Vendor
- Amazon Web Services
- Product
- Amazon Connect
- Subsystem
- pricing modes
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-01
- Checked
- 2026-10-01
Sources
- Connect Customer — Amazon Web Services · tier 2 current vendor documentation · Updating an existing instance to Connect Customer
Cite this note
APA
WarmTransfer. (2026, October 1). Setting up Amazon Q in Connect for agent assist and self-service: source note amazon-connect-q-setup-new-instances-cc. WarmTransfer. https://warmtransfer.net/knowledge/claims/amazon-connect-q-setup-new-instances-cc
BibTeX
@misc{warmtransfer-claim-amazon-connect-q-setup-new-instances-cc,
title = {Setting up Amazon Q in Connect for agent assist and self-service: source note amazon-connect-q-setup-new-instances-cc},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/amazon-connect-q-setup-new-instances-cc},
note = {Source note amazon-connect-q-setup-new-instances-cc, checked 2026-10-01}
}