Source note · Amazon Connect pricing
Email conversational analytics, self-service and AI agent performance evaluations, flow designer analytics, custom metrics and customer-first callbacks are available only in Connect Customer, not in Customer Basic.
Checked 2026-10-01
- Vendor
- Amazon Web Services
- Product
- Amazon Connect
- Subsystem
- instance tier
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-01
- Checked
- 2026-10-01
Sources
- Connect Customer — Amazon Web Services · tier 2 current vendor documentation · Features only available in Connect Customer (#connect-customer-only-features)
Cite this note
APA
WarmTransfer. (2026, October 1). Amazon Connect pricing: source note amazon-connect-pricing-customer-only-features. WarmTransfer. https://warmtransfer.net/knowledge/claims/amazon-connect-pricing-customer-only-features
BibTeX
@misc{warmtransfer-claim-amazon-connect-pricing-customer-only-features,
title = {Amazon Connect pricing: source note amazon-connect-pricing-customer-only-features},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/amazon-connect-pricing-customer-only-features},
note = {Source note amazon-connect-pricing-customer-only-features, checked 2026-10-01}
}