An instance can be switched from Connect Customer to Customer Basic with Disable, but it loses Connect Customer-only features and flows that use them may hit runtime errors.
Checked 2026-10-01
- Vendor
- Amazon Web Services
- Product
- Amazon Connect
- Subsystem
- pricing modes
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-01
- Checked
- 2026-10-01
Sources
- Connect Customer — Amazon Web Services · tier 2 current vendor documentation · How to switch to Customer Basic, paragraph and Warning
Cite this note
APA
WarmTransfer. (2026, October 1). Setting up Amazon Q in Connect for agent assist and self-service: source note amazon-connect-q-setup-switch-basic-errors. WarmTransfer. https://warmtransfer.net/knowledge/claims/amazon-connect-q-setup-switch-basic-errors
BibTeX
@misc{warmtransfer-claim-amazon-connect-q-setup-switch-basic-errors,
title = {Setting up Amazon Q in Connect for agent assist and self-service: source note amazon-connect-q-setup-switch-basic-errors},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/amazon-connect-q-setup-switch-basic-errors},
note = {Source note amazon-connect-q-setup-switch-basic-errors, checked 2026-10-01}
}