Source note · Virtual agents and conversational IVR design
An Enable voice recording check box in the Virtual Agent V2 advanced settings allows recording of the conversation between the AI agent and the customer, and Cisco states that those recordings appear on the Sessions page within the AI Agent Studio application.
Checked 2026-09-16
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- virtual agent
- Deployment
- not restricted
- Region
- not restricted
- Release range
- not restricted
- Checked
- 2026-09-16
Sources
- Use AI agents for customer interactions — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Configure AI agents in flow, Advanced Settings
Cite this note
APA
WarmTransfer. (2026, September 16). Virtual agents and conversational IVR design: source note va-conversation-recording-lands-in-studio-sessions. WarmTransfer. https://warmtransfer.net/knowledge/claims/va-conversation-recording-lands-in-studio-sessions
BibTeX
@misc{warmtransfer-claim-va-conversation-recording-lands-in-studio-sessions,
title = {Virtual agents and conversational IVR design: source note va-conversation-recording-lands-in-studio-sessions},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/va-conversation-recording-lands-in-studio-sessions},
note = {Source note va-conversation-recording-lands-in-studio-sessions, checked 2026-09-16}
}