Source note · Setting up Zoom Contact Center queues and flows
When routing to a queue, the Route To widget has an Overflow exit taken when the queue's max wait duration or max engagement limit is exceeded, and a Routing Failed exit taken when the routing attempt is unsuccessful.
Checked 2026-09-30
- Vendor
- Zoom
- Product
- Zoom Contact Center
- Subsystem
- flows
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Customizing the Route To widget — Zoom Communications · tier 2 current vendor documentation · Exits
Cite this note
APA
WarmTransfer. (2026, September 30). Setting up Zoom Contact Center queues and flows: source note zoom-contact-center-setup-route-to-exits. WarmTransfer. https://warmtransfer.net/knowledge/claims/zoom-contact-center-setup-route-to-exits
BibTeX
@misc{warmtransfer-claim-zoom-contact-center-setup-route-to-exits,
title = {Setting up Zoom Contact Center queues and flows: source note zoom-contact-center-setup-route-to-exits},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/zoom-contact-center-setup-route-to-exits},
note = {Source note zoom-contact-center-setup-route-to-exits, checked 2026-09-30}
}