Creating an interactive voice response system

Publisher

Zoom Communications

URL

https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0063150

Published

unknown

Updated

unknown

Accessed

2026-09-25

HTTP status

200

License

Zoom support content; all rights reserved; no-redistribution; short excerpts and locators only

Source notes citing this source

• With dial by extension enabled, IVR callers can dial an extension to reach users, common areas, call queues, auto receptionists and shared line groups. in context
• Multi-level IVR menus are built by mapping an IVR key to another auto receptionist, which has its own IVR. in context
• When an IVR caller takes no action, the prompt repeats 1 to 5 times for voice-enabled IVRs or 1 to 3 times for dial-pad-only IVRs, then the call is routed by the no-action routing setting. in context
• The 12-option IVR limit most likely corresponds to the telephone keypad keys 0-9 plus * and #. inferred in context

Cite this source record

APA

WarmTransfer. (2026, September 25). Creating an interactive voice response system. WarmTransfer. https://warmtransfer.net/knowledge/sources/zoom-kb0063150-creating-ivr

BibTeX

@misc{warmtransfer-zoom-kb0063150-creating-ivr,
  title  = {Creating an interactive voice response system},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/zoom-kb0063150-creating-ivr},
  note   = {Zoom Communications, accessed 2026-09-25}
}