The 12-option IVR limit most likely corresponds to the telephone keypad keys 0-9 plus * and #.

inferred · Checked 2026-09-25

Vendor
Zoom
Product
Zoom Phone
Subsystem
ivr
Deployment
multi-tenant
Region
not restricted
Release range
current as of 2026-09-25
Status
inferred
Checked
2026-09-25

Sources

Cite this note

APA

WarmTransfer. (2026, September 25). Zoom Phone call queues and auto receptionists: source note zoom-phone-call-queues-ivr-twelve-is-keypad. WarmTransfer. https://warmtransfer.net/knowledge/claims/zoom-phone-call-queues-ivr-twelve-is-keypad

BibTeX

@misc{warmtransfer-claim-zoom-phone-call-queues-ivr-twelve-is-keypad,
  title  = {Zoom Phone call queues and auto receptionists: source note zoom-phone-call-queues-ivr-twelve-is-keypad},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/claims/zoom-phone-call-queues-ivr-twelve-is-keypad},
  note   = {Source note zoom-phone-call-queues-ivr-twelve-is-keypad, checked 2026-09-25}
}

Read in context