Source note · Setting up Zoom Phone auto receptionists and call queues
When an IVR key leaves voicemail to another extension, the voicemail greeting set on the key overrides that extension's own greeting unless Follow User Voicemail Greeting is selected.
Checked 2026-09-30
- Vendor
- Zoom
- Product
- Zoom Phone
- Subsystem
- ivr
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Creating an interactive voice response system — Zoom Communications · tier 2 current vendor documentation · IVR routing options, Leave voicemail to, Voicemail Greeting note
Cite this note
APA
WarmTransfer. (2026, September 30). Setting up Zoom Phone auto receptionists and call queues: source note zoom-phone-auto-receptionist-setup-ivr-vm-greeting. WarmTransfer. https://warmtransfer.net/knowledge/claims/zoom-phone-auto-receptionist-setup-ivr-vm-greeting
BibTeX
@misc{warmtransfer-claim-zoom-phone-auto-receptionist-setup-ivr-vm-greeting,
title = {Setting up Zoom Phone auto receptionists and call queues: source note zoom-phone-auto-receptionist-setup-ivr-vm-greeting},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/zoom-phone-auto-receptionist-setup-ivr-vm-greeting},
note = {Source note zoom-phone-auto-receptionist-setup-ivr-vm-greeting, checked 2026-09-30}
}