Source note · Zoom Phone call queues and auto receptionists
When an IVR caller takes no action, the prompt repeats 1 to 5 times for voice-enabled IVRs or 1 to 3 times for dial-pad-only IVRs, then the call is routed by the no-action routing setting.
Checked 2026-09-25
- Vendor
- Zoom
- Product
- Zoom Phone
- Subsystem
- ivr
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-25
- Checked
- 2026-09-25
Sources
- Creating an interactive voice response system — Zoom Communications · tier 2 current vendor documentation · Routing when the IVR times out / caller takes no action
Cite this note
APA
WarmTransfer. (2026, September 25). Zoom Phone call queues and auto receptionists: source note zoom-phone-call-queues-ivr-timeout-repeats. WarmTransfer. https://warmtransfer.net/knowledge/claims/zoom-phone-call-queues-ivr-timeout-repeats
BibTeX
@misc{warmtransfer-claim-zoom-phone-call-queues-ivr-timeout-repeats,
title = {Zoom Phone call queues and auto receptionists: source note zoom-phone-call-queues-ivr-timeout-repeats},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/zoom-phone-call-queues-ivr-timeout-repeats},
note = {Source note zoom-phone-call-queues-ivr-timeout-repeats, checked 2026-09-25}
}