Source note · Setting up Zoom Contact Center queues and flows

Longest idle routes calls to the member who has been in the Ready status for the longest time; Longest Idle while Ready measures idle time since the member's status changed from Not Ready; Longest idle for this queue resets idle time only on inbound calls from the same queue.

Checked 2026-09-30

Routes calls to the member who has been in the Ready status for the longest time

Vendor: Zoom
Product: Zoom Contact Center
Subsystem: queues
Deployment: multi-tenant
Region: not restricted
Release range: current as of 2026-09-30
Checked: 2026-09-30

Sources

Changing Zoom Contact Center voice queue settings — Zoom Communications · tier 2 current vendor documentation · General tab, Inbound Settings, engagement distribution

Cite this note

APA

WarmTransfer. (2026, September 30). Setting up Zoom Contact Center queues and flows: source note zoom-contact-center-setup-longest-idle-defs. WarmTransfer. https://warmtransfer.net/knowledge/claims/zoom-contact-center-setup-longest-idle-defs

BibTeX

@misc{warmtransfer-claim-zoom-contact-center-setup-longest-idle-defs,
  title  = {Setting up Zoom Contact Center queues and flows: source note zoom-contact-center-setup-longest-idle-defs},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/claims/zoom-contact-center-setup-longest-idle-defs},
  note   = {Source note zoom-contact-center-setup-longest-idle-defs, checked 2026-09-30}
}

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