Source note · Setting up Zoom Contact Center queues and flows
A voice queue's inbound settings include a consumer routing profile selection and an agent routing profile selection, with an optional setting to route to the last engaged agent first and a maximum look-back period in minutes.
Checked 2026-09-30
- Vendor
- Zoom
- Product
- Zoom Contact Center
- Subsystem
- queues
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Changing Zoom Contact Center voice queue settings — Zoom Communications · tier 2 current vendor documentation · General tab, Inbound Settings, consumer and agent routing
Cite this note
APA
WarmTransfer. (2026, September 30). Setting up Zoom Contact Center queues and flows: source note zoom-contact-center-setup-queue-routing-profile. WarmTransfer. https://warmtransfer.net/knowledge/claims/zoom-contact-center-setup-queue-routing-profile
BibTeX
@misc{warmtransfer-claim-zoom-contact-center-setup-queue-routing-profile,
title = {Setting up Zoom Contact Center queues and flows: source note zoom-contact-center-setup-queue-routing-profile},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/zoom-contact-center-setup-queue-routing-profile},
note = {Source note zoom-contact-center-setup-queue-routing-profile, checked 2026-09-30}
}