Source note · Setting up Zoom Contact Center queues and flows
A voice queue's Max Wait Duration can be set up to 12 hours, and a Max Engagement in Queue value caps the number of waiting calls; exceeding either triggers the queue's overflow option.
Checked 2026-09-30
- Vendor
- Zoom
- Product
- Zoom Contact Center
- Subsystem
- queues
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Changing Zoom Contact Center voice queue settings — Zoom Communications · tier 2 current vendor documentation · General tab, Inbound Settings, Max Engagement in Queue; Max Wait Duration; Overflow
Cite this note
APA
WarmTransfer. (2026, September 30). Setting up Zoom Contact Center queues and flows: source note zoom-contact-center-setup-voice-max-wait. WarmTransfer. https://warmtransfer.net/knowledge/claims/zoom-contact-center-setup-voice-max-wait
BibTeX
@misc{warmtransfer-claim-zoom-contact-center-setup-voice-max-wait,
title = {Setting up Zoom Contact Center queues and flows: source note zoom-contact-center-setup-voice-max-wait},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/zoom-contact-center-setup-voice-max-wait},
note = {Source note zoom-contact-center-setup-voice-max-wait, checked 2026-09-30}
}