Skill relaxation on the Queue Task node is configured with a timeout, skill, skill condition and skill value, the default relaxation timeout is 60 seconds, and node version 1.3 is recommended for improved relaxation handling.
Checked 2026-09-30
- Vendor
- Cisco
- Product
- Webex Connect
- Subsystem
- QueueTask node
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- Queue Task node 1.3 and later
- Checked
- 2026-09-30
Sources
- Queue Task - WXCC — Cisco (Webex Connect documentation) · tier 2 current vendor documentation · Skill-based routing and skill relaxation section; version notes
Cite this note
APA
WarmTransfer. (2026, September 30). Setting up chat and email and SMS channels in Webex Contact Center: source note wxcc-digital-channels-setup-queuetask-relax-60s. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-digital-channels-setup-queuetask-relax-60s
BibTeX
@misc{warmtransfer-claim-wxcc-digital-channels-setup-queuetask-relax-60s,
title = {Setting up chat and email and SMS channels in Webex Contact Center: source note wxcc-digital-channels-setup-queuetask-relax-60s},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-digital-channels-setup-queuetask-relax-60s},
note = {Source note wxcc-digital-channels-setup-queuetask-relax-60s, checked 2026-09-30}
}