Source note · Setting up WhatsApp as a Webex Contact Center channel
The Webex Connect Queue Task node calls the Webex Contact Center Queue Task API to queue the contact. It supports WhatsApp among its channels and takes a task ID, conversation ID, media type, media channel and queue details as inputs.
Checked 2026-10-02
- Vendor
- Cisco
- Product
- Webex Connect
- Subsystem
- Queue Task node
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Queue Task - WXCC — Cisco (Webex Connect documentation) · tier 2 current vendor documentation · Overview; input variables; supported channels
Cite this note
APA
WarmTransfer. (2026, October 2). Setting up WhatsApp as a Webex Contact Center channel: source note wxcc-whatsapp-channel-setup-queue-task-whatsapp. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-whatsapp-channel-setup-queue-task-whatsapp
BibTeX
@misc{warmtransfer-claim-wxcc-whatsapp-channel-setup-queue-task-whatsapp,
title = {Setting up WhatsApp as a Webex Contact Center channel: source note wxcc-whatsapp-channel-setup-queue-task-whatsapp},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-whatsapp-channel-setup-queue-task-whatsapp},
note = {Source note wxcc-whatsapp-channel-setup-queue-task-whatsapp, checked 2026-10-02}
}