When skill-based routing is selected in the Queue Task node, it needs a Skill, a Skill Condition and a Skill Value. Skill relaxation rules are available.
Checked 2026-10-02
- Vendor
- Cisco
- Product
- Webex Connect
- Subsystem
- Webex CC task nodes
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Queue Task - WXCC — Cisco (Webex Connect documentation) · tier 2 current vendor documentation · section: Skill-Based Routing
Cite this note
APA
WarmTransfer. (2026, October 2). Setting up Apple Messages for Business as a Webex Contact Center channel: source note wxcc-apple-messages-setup-queue-task-skill-params. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-apple-messages-setup-queue-task-skill-params
BibTeX
@misc{warmtransfer-claim-wxcc-apple-messages-setup-queue-task-skill-params,
title = {Setting up Apple Messages for Business as a Webex Contact Center channel: source note wxcc-apple-messages-setup-queue-task-skill-params},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-apple-messages-setup-queue-task-skill-params},
note = {Source note wxcc-apple-messages-setup-queue-task-skill-params, checked 2026-10-02}
}