The Webex Connect Queue Task node queues a contact in Webex Contact Center and supports Apple Messages for Business, which falls under the Social media type together with SMS, Facebook Messenger and WhatsApp.
Checked 2026-10-02
- Vendor
- Cisco
- Product
- Webex Connect
- Subsystem
- Webex CC task nodes
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Queue Task - WXCC — Cisco (Webex Connect documentation) · tier 2 current vendor documentation · sections: Supported Channels; Media Type Mapping
Cite this note
APA
WarmTransfer. (2026, October 2). Setting up Apple Messages for Business as a Webex Contact Center channel: source note wxcc-apple-messages-setup-queue-task-amb-social. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-apple-messages-setup-queue-task-amb-social
BibTeX
@misc{warmtransfer-claim-wxcc-apple-messages-setup-queue-task-amb-social,
title = {Setting up Apple Messages for Business as a Webex Contact Center channel: source note wxcc-apple-messages-setup-queue-task-amb-social},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-apple-messages-setup-queue-task-amb-social},
note = {Source note wxcc-apple-messages-setup-queue-task-amb-social, checked 2026-10-02}
}