On the Queue Task node, Media Type is Social for SMS, Facebook Messenger, WhatsApp and Apple Messages, Email for email, and Chat for Live Chat, with Media Channel selecting the specific channel.
Checked 2026-09-30
- Vendor
- Cisco
- Product
- Webex Connect
- Subsystem
- QueueTask node
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Queue Task - WXCC — Cisco (Webex Connect documentation) · tier 2 current vendor documentation · Input fields, Media Type and Media Channel
Cite this note
APA
WarmTransfer. (2026, September 30). Setting up chat and email and SMS channels in Webex Contact Center: source note wxcc-digital-channels-setup-queuetask-media-type. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-digital-channels-setup-queuetask-media-type
BibTeX
@misc{warmtransfer-claim-wxcc-digital-channels-setup-queuetask-media-type,
title = {Setting up chat and email and SMS channels in Webex Contact Center: source note wxcc-digital-channels-setup-queuetask-media-type},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-digital-channels-setup-queuetask-media-type},
note = {Source note wxcc-digital-channels-setup-queuetask-media-type, checked 2026-09-30}
}