Transfer conversation - WxEngage standalone

Publisher

Cisco Systems, Inc. (Webex Connect documentation)

URL

https://help.webexconnect.io/docs/transfer-conversation

Published

unknown

Updated

unknown

Accessed

2026-09-15

HTTP status

200

License

Cisco proprietary documentation, all rights reserved; no-redistribution; short excerpts and locators only

Source notes citing this source

• Cisco recommends setting the node's authorization to a default authentication configured in Engage's integrations screen, because re-authenticating there updates the token for every node across every flow. in context
• The transfer node is addressed by a conversation identifier held in a flow variable, which is the identity a digital interaction is transferred by. in context
• The transfer node is a wrapper over the Transfer conversation API from Webex Engage, so a digital transfer configured in a Webex Connect flow is executed by a different product. in context
• The transfer node's own configuration procedure instructs the reader to double-click the Fetch team working hours node, and it does so in both the team queue and the skill queue variants. disputed in context
• The transfer node publishes one success outcome and six named error outcomes: transfer failed, timeout, invalid data, middleware error, invalid choice and authorization failure, with a seventh unnamed Failure category for any other runtime failure. field report in context
• The timeout outcome means no API response was received within the agreed time, so it does not say whether the transfer happened, and a flow taking that branch cannot know the conversation's state. inferred in context
• A digital conversation is transferred to a team queue or to a skill queue, and the transfer node offers those two targets and no option to name an agent. field report in context
• The node's only output variable is a request identifier generated by Webex Engage, so what the flow gets back identifies the API call and not the transferred conversation. in context

Cite this source record

APA

WarmTransfer. (2026, September 15). Transfer conversation - WxEngage standalone. WarmTransfer. https://warmtransfer.net/knowledge/sources/webexconnect-docs-transfer-conversation-node

BibTeX

@misc{warmtransfer-webexconnect-docs-transfer-conversation-node,
  title  = {Transfer conversation - WxEngage standalone},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/webexconnect-docs-transfer-conversation-node},
  note   = {Cisco Systems, Inc. (Webex Connect documentation), accessed 2026-09-15}
}