Claim record · Transferring a digital conversation in Webex Contact Center
Cisco recommends setting the node's authorization to a default authentication configured in Engage's integrations screen, because re-authenticating there updates the token for every node across every flow.
fact · verified 2026-09-15
Once you re-authenticate from the Integrations screen, all your nodes across flows will pick up the updated token.
- Vendor
- Cisco
- Product
- Webex Connect
- Subsystem
- Conversation transfer
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-15
- Status
- fact
- Confidence
- 0.90
- Verified
- 2026-09-15
Sources
- Transfer conversation - WxEngage standalone — Cisco Systems, Inc. (Webex Connect documentation) · tier 2 current vendor documentation · Transfer conversation node, Configuration, Node Runtime Authorization
Cite this claim
APA
WarmTransfer. (2026, September 15). Transferring a digital conversation in Webex Contact Center: claim wxdxfer-authorization-is-shared-across-flows. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxdxfer-authorization-is-shared-across-flows
BibTeX
@misc{warmtransfer-claim-wxdxfer-authorization-is-shared-across-flows,
title = {Transferring a digital conversation in Webex Contact Center: claim wxdxfer-authorization-is-shared-across-flows},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxdxfer-authorization-is-shared-across-flows},
note = {Claim wxdxfer-authorization-is-shared-across-flows, verified 2026-09-15}
}