A digital conversation is transferred to a team queue or to a skill queue, and the transfer node offers those two targets and no option to name an agent.
field report · Checked 2026-09-15
you need to use this node to transfer the conversation to a team or skill queue
- Vendor
- Cisco
- Product
- Webex Connect
- Subsystem
- Conversation transfer
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-15
- Status
- field report
- Checked
- 2026-09-15
Sources
- Transfer conversation - WxEngage standalone — Cisco Systems, Inc. (Webex Connect documentation) · tier 2 current vendor documentation · Transfer conversation node, Route to a Team queue and Route to a Skill queue
Cite this note
APA
WarmTransfer. (2026, September 15). Transferring a digital conversation in Webex Contact Center: source note wxdxfer-transfer-targets-a-queue-not-an-agent. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxdxfer-transfer-targets-a-queue-not-an-agent
BibTeX
@misc{warmtransfer-claim-wxdxfer-transfer-targets-a-queue-not-an-agent,
title = {Transferring a digital conversation in Webex Contact Center: source note wxdxfer-transfer-targets-a-queue-not-an-agent},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxdxfer-transfer-targets-a-queue-not-an-agent},
note = {Source note wxdxfer-transfer-targets-a-queue-not-an-agent, checked 2026-09-15}
}