Manage - Resource accounts for voice applications - Microsoft Teams

Publisher

Microsoft

URL

https://learn.microsoft.com/en-us/microsoftteams/aa-cq-manage-resource-accounts

Published

2026-08-31

Updated

unknown

Accessed

2026-09-24

HTTP status

200

License

Microsoft Learn terms of use; source repository license not verified in this run; no-redistribution; short excerpts and locators only

Source notes citing this source

• Creating a resource account requires both a Teams administrator role (Teams Telephony Administrator, Teams Communications Administrator or Teams Administrator) and the User Administrator role. in context
• When a resource account is created in the Teams admin center (Voice > Resource accounts > Add), its type is set to Auto attendant or Call queue; the PowerShell equivalent is New-CsOnlineApplicationInstance. in context
• Editing an existing resource account currently requires either Global Administrator or both Skype for Business Administrator and User Administrator. in context
• A phone number on a resource account is optional; an auto attendant or call queue is directly reachable by phone number only if it has a resource account with an assigned number. in context
• The resource-accounts page opens by saying a resource account is required for each auto attendant or call queue, but the nesting and setup pages say nested voice apps need none. disputed in context
• Setup order is: create the resource account in the Teams admin center, assign it the Teams Phone Resource Account license in the Microsoft 365 admin center, then assign a phone number in the Teams admin center if one is needed. in context
• Tenants with Teams Phone Standard, Teams Phone with Calling Plan or Teams Shared Devices must still complete the purchase process for their Teams Phone Resource Account allocation; the allotment is zero cost at checkout and extra licenses can be bought at a cost. in context
• Creating a resource account requires a Teams administrator role (Teams Telephony, Teams Communications or Teams Administrator) plus the User Administrator role, and editing one currently requires Global Admin or Skype for Business Administrator plus User Administrator. in context
• Subscriptions with Teams Phone get a zero-cost allocation of Teams Phone Resource Account licenses, but admins must still complete the purchase process in the Microsoft 365 admin center to acquire them; extra licenses beyond the allocation cost money. in context
• Resource accounts for auto attendants and call queues are disabled for sign-in and must stay that way; chat and presence don't work for them, and any presence shown will not change. in context

Cite this source record

APA

WarmTransfer. (2026, August 31). Manage - Resource accounts for voice applications - Microsoft Teams. WarmTransfer. https://warmtransfer.net/knowledge/sources/ms-learn-aa-cq-resource-accounts

BibTeX

@misc{warmtransfer-ms-learn-aa-cq-resource-accounts,
  title  = {Manage - Resource accounts for voice applications - Microsoft Teams},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/ms-learn-aa-cq-resource-accounts},
  note   = {Microsoft, accessed 2026-09-24}
}