Configure the Microsoft Teams integration

Publisher

Genesys

URL

https://help.genesys.cloud/articles/configure-the-microsoft-teams-integration/

Published

unknown

Updated

unknown

Accessed

2026-09-25

HTTP status

200

License

Genesys Resource Center terms of use; no-redistribution; short excerpts and locators only

Source notes citing this source

• The integration is added in Genesys Cloud under Admin > Integrations > Integrations > Add Integration by selecting the Microsoft Teams integration and clicking Install. in context
• An Azure administrator can grant admin consent for the Genesys Cloud for Teams app on behalf of the Entra tenant so that individual users are not prompted. in context
• Configuring the Microsoft Teams integration requires all permissions under Integrations > Integration (included in Master Admin) plus Integrations > Presence > View. in context
• The Microsoft Teams integration lists Genesys Cloud configured with BYOC capabilities and a Microsoft Entra tenant with administrator permissions to install apps as prerequisites. in context
• The Genesys Cloud Microsoft Teams integration requires a Microsoft Teams integration licence purchased through Genesys Cloud sales. in context
• Genesys warns that a phone number assigned through Entra SCIM is difficult to remove afterwards because of how Microsoft Entra implements SCIM. in context
• The Genesys Cloud documentation states that an SBC is not required for the presence part of the Microsoft Teams integration. in context
• The Configure the Microsoft Teams integration article lists a SIP trunk to Teams Direct Routing via an SBC as required for the telephony part of the integration. disputed in context
• When a customer SBC sits between Genesys Cloud and Teams, the Genesys BYOC PBX trunk targets that SBC and the SBC, not the Genesys trunk FQDN, is what gets paired with Direct Routing. inferred in context
• Genesys instructs administrators to manually add the Microsoft Teams-specific SCIM attributes for all new installs. in context
• For the Teams integration, the Entra ID objectId is mapped to the Genesys SCIM externalIds attribute with authority microsoftteams. in context
• For the Teams integration, the Entra ID telephoneNumber attribute is mapped to the Genesys SCIM attribute phoneNumbers[type eq "microsoftteams"].value. in context
• The Genesys Cloud for Teams enterprise app can be added from the Microsoft Entra admin center by a Cloud Application Administrator via Enterprise apps > New application, or by signing in to Microsoft Teams from the Genesys Cloud Apps menu. in context
• Genesys gives 728ece5a-0f26-4c43-9705-cea9debe3fb5 as the application ID to check when verifying that the Genesys Cloud for Teams app is installed in Entra. in context
• Genesys users need the Microsoft Teams User and Employee roles, or any role with Integration > microsoftTeams > View and Integration > Unified Communications > View, to use the integration. in context

Cite this source record

APA

WarmTransfer. (2026, September 25). Configure the Microsoft Teams integration. WarmTransfer. https://warmtransfer.net/knowledge/sources/genesys-help-configure-ms-teams-integration

BibTeX

@misc{warmtransfer-genesys-help-configure-ms-teams-integration,
  title  = {Configure the Microsoft Teams integration},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/genesys-help-configure-ms-teams-integration},
  note   = {Genesys, accessed 2026-09-25}
}